I already have a booking
How to book a flight, booking management and flight inclusions
How To Check Your Flight Details?
Flight Inclusions
Understanding what's included in your flight
What is included in my flight?Here we detail what is included in our flights and how you can see those inclusions
Is travel insurance included in my flight?Travel insurance is not included in your flight. Please ensure you research and find suitable coverage.
How much baggage is included?The amount of baggage depends on the fare you select, we clearly indicate this to you in search and on your confirmation email
Can I select my seats?
Is my flight refundable?How do I find out if my flight can be refunded?
Booking Management
How to deal with changes, cancellations and corrections
When Will I Receive My E-Tickets?E-tickets are emailed within 48 hours of your final payment.
Customers in the UK, Canada, and Australia can also download their e-tickets from their online portal after 48 hours.
Can I change passenger details after booking?In some cases this is possible. Please contact us as soon as you are aware there is an error.
Can I change my flight?If the flight is a flexible fare, you may be able to change the flight for a fee.
Can I cancel my flight?Everything you need to know about cancellations, costs, and how to make a request.
What happens if the airline changes or cancels my flight?Changes will be communicated with you directly, we got you!!
What if I made a mistake with my booking?Depending on your fare's rules we may be able to assist!