When you're gearing up for travel, unexpected changes to your flight schedule can be a significant inconvenience. Changes or cancellations made by the airline will always be communicated to you as quickly as possible. The only difference is who will contact you. Here's how PayLater Travel will navigate the situation with you.
Modification Made Before Payment Completion
If the airline makes a modification to your booking before you have completed your payment plan, PayLater Travel will contact you directly via the details provided for booking.
Direct Contact from PLT: Rest assured that we will be proactive in these scenarios and reach out to you if there is a modification to your flight. Our team at PayLater Travel will contact you directly via email to inform you of the situation and discuss the available alternatives.
Options for Next Steps: We'll present you with the options offered by the airline, which may include rebooking on another flight or receiving a refund, depending on the circumstances and airline policies.
After Payment Completion
If the airline makes a modification to your booking after you have completed your payment plan the airline will contact you directly via the details provided for booking.
As such it's crucial to ensure your emergency contact details are updated directly with the airline. This allows the airline to promptly notify you of any last-minute alterations to your flight schedule. If there are any changes to your flight they will contact you directly via email or mobile.
We strongly advise re-confirming your flight details directly with the airline 24-48 hours before departure. The 'manage booking' portal on the airline’s website is the go-to resource for the latest updates on departure times and gates.
If your flight is within the next 48 hours and a change or cancellation occurs, the airline will be the fastest route to resolution. They are equipped to handle immediate rebooking and inform you of your rights and options.
General Guidance
Reconfirmation: It's crucial for all travelers to verify their departure details in the days leading up to travel. Airlines can make last-minute changes, and while PayLater Travel may not always be notified, it is a standard best practice to check directly with the airline.
Our Commitment: Should we be alerted to any changes by the airline at any stage, we will make every effort to contact you and assist in facilitating the airline's options. PayLater Travel is here to ensure that your travel experience is as smooth as possible, even when facing unexpected changes. Keep in mind that while we aim to support you at every step, airlines are your first point of contact for real-time updates, especially in the critical 48-hour window before your flight.
Travel Insurance Reminder: Situations like these highlight the importance of travel insurance. If you've secured a policy, it can provide additional protection and cover unforeseen costs that might arise from such changes.