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Can I change my flight?

If the flight is a flexible fare, you may be able to change the flight for a fee.

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Written by Lucy
Updated yesterday

Whether you can change your flight is decided by the airline based on the type of ticket that was purchased. Any changes made may be subject to fees by PLT and the airline.

Overview

  • The ability to make changes to your booking is decided by the airline and the conditions of the ticket booked and is not something we are able to influence.

  • Changes can only be made to refundable bookings, unless the airline will permit an exemption for extreme circumstances.

  • If we are able to authorise a change to your booking, the cost is broken down into:

    • PLT fee: $75 per passenger, this helps us cover our costs and make the change for you

    • Airline fee: this fee is decided by the airline, based on the type of ticket that was purchased

    • Fare difference: if the change results in booking a new ticket, or amending the current ticket, there may be a difference in price between the tickets

  • These fees are applicable to every passenger that has their own seat

  • You need to be up to date with your payment plan before we can process any changes.

  • If your flight is within 24-48 hours, please go directly to the airline for assistance.


Changing your flight

Please be advised that if your flight is 24-48 hours away you should contact the airline directly for assistance.

Changing a flexible fare:

If your flight is flexible, changes can be made, including:

  • Date and Time Change - Note we cannot move your departure date to be earlier than when your current repayment schedule ends.

  • Departure or Destination Change - We may be unable to change the departure country as it affects the currency on the ticket.

Please be advised that we are unable to change the airline or the passenger.

If your booking has multiple passengers these changes can be applied to either all passengers, or just some of the passengers. These changes will be subject to airline availability and all flight costs are subject to change until the associated change fees are paid (see below).

Changing a non-flexible fare:

If you originally booked a non-flexible fare, unfortunately we are unable to accommodate any changes. In some cases we may be able to convert your fare into airline credit vouchers to be used on a future flight. Please be advised there are certain conditions to this:

  • The credit can only be used by the same passenger;

  • The credit can only be used on the same airline, and;

  • Your payment plan must be complete before we are able to convert your booking into vouchers.

Converting booking into is subject to the airline and ticket rules and restrictions, and is not something we can guarantee. Be advised that as changing to a new flight via vouchers constitutes a change, you will be charged a fee by both us and the airline when you redeem your vouchers.

Exemption of fees:

In special circumstances such as the death of an immediate family member or a medical illness preventing you from flying, we may be able to apply for an exemption with the airline directly. This would mean you would be exempt from paying the change fees. Unfortunately this is not something we can guarantee and the airline will require proof of either circumstance.


The fees:

Be advised that initiating a change, whether your ticket is refundable or not, will incur fees of:

  • PLT fee: $75 per passenger, this helps us cover our costs and make the change for you

  • Airline fee: this fee is decided by the airline, based on the type of ticket that was purchased

  • Fare difference: if the change results in booking a new ticket, or amending the current ticket, there may be a difference in price between the tickets

These fees apply to all passengers who are booked to occupy their own seat; infants who sit on their parent or guardian’s laps for the duration of the flight may be exempt from these fees (but may still be subject to airline taxes). These fees need to be paid upfront before we make the changes to your ticket, and cannot be added to a payment plan. Please be advised each time you request a change, a separate fee will apply.

Please be advised that while we may be able to provide you with a quote for the change, we will be unable to process any changes to your booking if you are not up to date with your payments. Please ensure your latest instalment is paid before contacting us.


How do I know if my flight is flexible?

We know flexibility is important for travellers and situations often change, we therefore make it really clear if your flight is flexible at the point of searching and booking your fare. If you have already made a booking and wish to check if your flight is flexible, check the instructions in this article.

Click the dropdown button to expand


How do I change my flight?

  1. Contact Us: To request a change, reach out to us via the chat function on our website. Select the change flight option, and provide your booking ID and details of the change you want to make.

  2. We review Fare Rules: We will verify the fare rules of your ticket to determine what changes, if any, are possible. Due to the restrictions that the airline puts on tickets, we cannot guarantee that we will be able to support a change request, but we will do our best. If we're able to authorise changes, we will inform let you know what fees to expect, and will confirm if you're happy to proceed.

  3. Locate and Quote New Flight: Once we have the all-clear from you to make the changes, we will then locate new flights based on your requirements. If you have a specific flight you'd like to change to, please provide us with the details from our website so we can accommodate your request. We will then coordinate with the airline to confirm availability and secure your new flight details.

  4. Payment of Fees: The total cost to make changes to your booking will need to be paid upfront, and your existing instalment plan for the original booking will continue as scheduled without any alterations.

  5. Finalization: Once the change is confirmed and any extra charges are paid, we'll update your booking details and issue your new itinerary.


We're here to help!

At PayLater Travel, we aim to make your travel experience as smooth as possible. If you encounter any issues or have questions about passenger detail corrections, our team is ready to assist you every step of the way.


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This Change Policy is in line with our Terms & Conditions which can be found on our website:

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