The ability to issue a refund for your flight depends conditions of the ticket and the policies set by the airline. At PayLater Travel, we have to adhere to the airlines' guidelines and are unable to change the conditions on the booking.
How We Make Your Flight Terms Clear
Each airline has its own set of fare rules, which include their refund policies. These rules are specific to the ticket you have purchased and are strictly controlled by the airline. We aim to make it very clear to you if your flight is or is not refundable at the point when you search for, and book, your flight.
At point of search: When you select a flight from the search options we highlight the flight inclusions and state whether it is refundable or not.
At purchase: If you are booking a non-refundable flight, a warning will be displayed at checkout to inform you that the flight is non-refundable.
Confirmation email: Your booking confirmation email will also detail if the flight is refundable or not.
We recommend you pay attention to these various cues to ensure you are not surprised by your fare's inclusions.
How we highlight if a flight is refundable or not in search. Option shown is non-refundable
How we warn you if the flight you selected is non-refundable at checkout.
Booking Confirmation Email
The fees
Please be advised that refunding a flight (even if your ticket is refundable) will be subject to these charges:
PLT Cancellation fee: 10% of the total booking about, or $150per passenger (which ever is cheaper)
Airline Cancellation fee: this varies by airline and we don't know the specific fares they charge until we contact them.
If your refund can be processed, be advised that it can take anything from 12-18 weeks for the airline to process the refund. This timeline is not set by us, and unfortunately we are unable to change it.
Our Recommendation
We recommend selecting a refundable fare if you're looking for more flexibility in your travel plans. Refundable fares generally allow for cancellations and refunds, subject to the airline's conditions.
Before finalizing your booking, we encourage you to review the fare details, which includes whether the fare is refundable. If you're uncertain about your travel plans or the conditions of your selected fare, please reach out to our customer service team.
Requesting a Cancellation
For refundable tickets, airlines typically impose penalty fees for cancellations. Additionally, PayLater Travel charges an administrative fee to cover the costs of processing and managing your booking.
For details on how the cancellation process works and the options available to you please see here.
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