I already have a booking
How to book a flight, booking management and flight inclusions
By Jett and 1 other2 authors13 articles
Flight Inclusions
Understanding what's included in your flight
- What is included in my flight?Here we detail what is included in our flights and how you can see those inclusions
- Is travel insurance included in my flight?Travel insurance is not included in your flight. Please ensure you research and find suitable coverage.
- How much baggage is included?The amount of baggage depends on the fare you select, we clearly indicate this to you in search and on your confirmation email
- Can I select my seats?Seat selection
- Is my flight refundable?How do I find out if my flight can be refunded?
Booking Management
How to deal with changes, cancellations and corrections
- When Will I Receive My E-Tickets?E-tickets are emailed within 48 hours of your final payment. You can also view and download your e-tickets from your account after the 48-hour processing period.
- Can I change passenger details after booking?Sometimes you may need to update passenger details on your booking. We understand that mistakes happen.
- Can I change my flight?This article covers changes you want to make.
- Can I cancel my flight?Everything you need to know about cancellations, costs, and how to make a request.
- What happens if the airline changes or cancels my flight?Airline initated changes
- What if I made a mistake with my booking?Depending on your fare's rules we may be able to assist!
- Can I change my flight booking to a flight operated by a different airline?Changing your booking to an alternative airline