Overview
We understand that travel plans can change unexpectedly. If you need to cancel your flight, we're here to help. Whether a booking is refundable depends on the airline’s fare rules, which we cannot override. Please note that most low-cost or budget airline tickets are non-refundable.
Quick Facts
Refund Eligibility: Based on your fare type—refundable or non-refundable.
PLT Service Fee: 10% of your total booking, capped at $150 per person, whichever is lower.
Airline Fees: Charged separately by the airline; varies by carrier and fare conditions.
Refund Timeline: 4–10 weeks, depending on airline processing.
How to request a cancellation?
To cancel your booking:
Go to your dashboard: https://www.paylatertravel.com.au/bookings
Select the booking you wish to cancel.
Under Manage Your Booking, click the Cancel Booking button.
If refundable, submit a cancellation request.
You will receive an email within 24–48 hours with your cancellation options and any applicable fees.
Cancellation only proceeds once you confirm the cancellation quote by replying to that email.
Clicking "Cancel Booking" does not automatically cancel your flight. Payments may continue until your cancellation is confirmed.
Refund Calculation
If the total cancellation fees are less than the amount you've paid, the difference will be refunded.
If the fees are more than what you've paid, you’ll need to pay the shortfall before cancellation can be processed.
Non-Refundable Bookings
If your fare is non-refundable, a cancellation may not be possible. However, once your booking is fully paid, you may have two alternative options:
1. Change Your Flight
If your plans have changed, we may be able to help you rebook your flight for a new date or destination—subject to the airline’s fare rules and availability.
Potential costs may include:
Airline change fee
Fare difference
Supplier reissue fee
2. Convert to Airline Credit
Some airlines offer the option to convert your booking into travel credit once your payment plan is complete.
Typical conditions include:
Credit is only valid for the same airline and the same passenger
The new flight must be in the same or higher cabin class
Credit is valid for 12 months from the original ticket issue date
Rebooking fees may apply when using credit
Important: Not all airlines offer credit. Contact us to check if this option is available for your fare.
Important Note on Payments
If the reason for cancellation is financial difficulty, you can request a payment extension to keep your booking active. However, all payments must be completed in full at least one week before departure.
Exceptional Circumstances (Waivers)
In rare cases, some airlines may waive their standard cancellation or change policies due to extraordinary circumstances, such as:
A death in your immediate family
A serious medical condition that prevents you from flying
How to Apply for a Waiver:
Supporting documents are required by the airline (e.g. a medical certificate clearly stating your inability to travel, or a copy of the death certificate).
Submit the documents to our support team.
We will liaise with the airline on your behalf to assess eligibility.
You will be updated on the outcome within 7 days.
All submitted documents are treated with strict confidentiality and securely discarded once the waiver process is complete.
Important:
Approval is not guaranteed and is entirely at the discretion of the airline. While we are in communication with the airline, scheduled payments will continue unless a formal cancellation is processed.
How Do I Know If My Ticket is Refundable?
You’ll see refund information clearly displayed:
During Search: Refundability is shown in flight details.
At Checkout, A warning appears if the flight is non-refundable.
In Your Flight Summary Email: This will also confirm if your fare is refundable.
I have Travel Insurance
If you have travel insurance, we strongly recommend reviewing your policy to check if it covers cancellations for any reason or only for unforeseen circumstances. If applicable, we encourage you to file a reimbursement claim directly with your provider.
We’re happy to assist by providing any necessary documentation to support your claim.
FAQs
Can I cancel one person in a group booking?
The full booking must be paid before individual cancellations can be considered.
Can I change my travel date instead of cancelling?
Yes—subject to change fees and fare differences.
Can I get travel credit before finishing my payment plan?
No. Airline credit can only be issued once your booking is fully paid.
What if airline credit is declined?
If credit isn’t possible, we’ll help explore change options (e.g. new dates). If no action is taken, non-refundable tickets are usually forfeited.
What documentation is needed for a medical waiver?
A doctor’s certificate that states the medical condition and travel restriction, covering your flight dates.
What documentation is needed for a death in the family?
A copy of the death certificate and proof of relationship to the deceased (e.g. birth certificate, marriage certificate, or other official documentation).
This Cancellation Policy is in line with our Terms & Conditions, which can be found on our website: