Changing Passenger Details
There may be instances where you need to change the passenger details on your booking. While we understand that errors can happen, it's important to note that the ability to make these changes are determined by the airline's individual policies which, unfortunately, we are unable to change or influence. Any changes will also be subject to change fees.
Most airlines do not permit name changes or ticket transfers once booked. This includes corrections beyond minor title errors, which are typically allowed for a small fee.
If your flight is within 24-48 hours please go direct to your airline for assistance.
How to Request a change
If you need to change passenger details, please inform us as soon as possible. Here's how you can reach us:
Contact Us: Use the messaging feature at the bottom right of our site.
Select the Correct Option: Choose 'Something Else' followed by 'Name Change/Correction' in the messaging options.
Provide Details: Let us know exactly what needs to be corrected. We will then work to assist you with your request and guide you through the process.
Documentation: Please be aware that the airline always requires a copy of your passport or a valid government-issued photo ID for any name correction requests. Please provide this to us upfront in PDF format, with the image and text clearly legible.
The fees:
Please be advised that amending passenger details may constitute a "change" by the airline, and therefore may be subject to change fees. We will calculate the cost and discuss it with you prior to making any changes. This is what you can expect to see:
PLT change fee: $75 per passenger
Airline Name Correction fee: varies by airline and by ticket type
These fees apply to all passengers who require name correction.
Recently Made Bookings
If you detect a mistake shortly after your booking, consider canceling the reservation and rebooking with the correct passenger details. Penalties may not apply for recent bookings, and deposit refunds can be processed subject to banking timelines.
We're Here to Help
At PayLater Travel, we aim to make your travel experience as smooth as possible. If you encounter any issues or have questions about passenger detail corrections, our team is ready to assist you every step of the way.
Refund Options
Where modifications cannot be made, check if your ticket is refundable. Flexible fares might allow changes in travel dates, but name changes or transfers are seldom accepted. Consider cancellation, refund processing, and rebooking as feasible alternatives.
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