Refund Eligibility and Processing for Booking Cancellations
Understanding refund eligibility and processing procedures for booking cancellations is crucial. With PayLater Travel, refunds are managed according to the ticket type and conditions of your booking. Below, find a guide to help you understand the scenarios where a refund may or may not apply.
Refund Eligibility Overview
Refunds depend largely on the circumstances of the booking and its cancellation. Some key conditions include:
Fare Changes: If a sudden fare increase occurs during a booking process and you do not agree to pay the fare difference, a refund will be initiated automatically. For example, this could happen when airlines update their fares unexpectedly during the booking process.
Major Schedule Changes: In the case of non-refundable tickets, a significant schedule change by the airline might make you eligible for a refund. This, however, will depend on the airline’s policies and approval. If you encounter this scenario, contacting PayLater Travel support is recommended to confirm your eligibility and proceed with airline coordination.
When Refunds Are Not Available
There are certain cases where refunds may not be processed, including:
Non-Refundable Tickets: Generally, tickets classified as non-refundable do not qualify for a refund if canceled. However, sharing your cancellation reason with the support team may help explore any alternative options, such as credit or rescheduling.
Defaulted Bookings: If your canceled booking is marked as “Defaulted,” the cancellation will not result in a refund. Instead, it will be treated as a shortfall, which does not qualify for a standard refund.
Steps to Resolve Refund Concerns
If you believe you are eligible for a refund or have concerns about why a refund is not processed, follow these steps:
Review Your Booking Terms: Check whether your ticket is refundable or non-refundable based on the fare rules provided during booking.
Contact Customer Support: Provide details about your case, including the reason for cancellation or specific changes that occurred.
Collaborate with Airlines via PayLater Travel: If needed, PayLater Travel can coordinate with the airline to establish eligibility for refunds, particularly in cases of major schedule changes.
Understand Airline Policies: Airlines may have specific terms for refunds that override general rules; always verify these.
By following these guidelines, you can better manage your bookings with PayLater Travel and address any refund-related concerns more efficiently.