Refund Processing with Paylater Travel
Understanding how refunds are processed through Paylater Travel can ensure smooth handling of your transactions and offer clarity on timelines. Below, we outline the general policy, processing steps, and common scenarios.
Overview of Refund Policies
Refunds for tickets and cancellations processed through Paylater Travel will generally follow these key principles:
Refunds are returned to the original method of payment used for the booking .
If multiple payment methods were used, refunds will be distributed proportionally across the respective payment sources. Paylater Travel cannot process special refund requests to alternative cards or accounts .
Refund amounts are calculated based on the cancellation policies associated with the original booking .
Refund Process Steps
Step 1: Airline Refunds for Third-Party Purchases
If your booking was made using Paylater Travel’s card (e.g., tickets purchased through our platform), refunds issued by the airline will first return to Paylater Travel’s account. Once the refund is received and clears, Paylater Travel processes and releases the amount back to your payment method promptly . You will be kept updated throughout this process.
Step 2: Refund for Cancelled Bookings
Upon cancellation of a booking:
A refund review is initiated once the cancellation request is submitted.
Updates on your refund status are typically provided within 24–48 hours.
The refund amount is calculated based on the applicable cancellation policies and shared with you .
Note: Refunds are not automatically applicable toward rebooking the same flights. Any new reservation will require a new booking and payment .
Situations with Airline Refunds
When airlines issue refunds to Paylater Travel instead of directly to the customer:
The amount will be re-processed and refunded to your original payment card on file .
External processing delays, such as those related to airlines’ timelines or the bank’s clearing windows, mean that the full refund process may take 4 to 10 weeks .
External Factors and Timelines
Refund processing times may vary due to:
Airline Review and Processing: Airline ticket refunds depend on the carrier’s policies and timelines.
Banking Clearance Delays: Standard banking windows may contribute to the overall time taken for refunds to reflect in your account.
Key Takeaways
Always check the cancellation policies for more precise refund expectations.
Be aware that external entities, like airlines or banks, may impact processing timelines.
Paylater Travel automatically issues refunds to the original payment methods and keeps users updated throughout the process.
For additional concerns or inquiries specific to your booking, feel free to contact the Paylater Travel support team.