Ticket Cancellation, Refunds, and Travel Credits Policies with Paylater Travel
When dealing with ticket cancellations, refunds, or travel credits, Paylater Travel follows specific policies and procedures. This article provides detailed insights into eligibility conditions, options available, applicable fees, and timelines for both refundable and non-refundable tickets.
Overview of Cancellation and Refund Policies
Paylater Travel assists in processing cancellations and refunds in accordance with airline policies. Depending on the nature of the booking (refundable or non-refundable), customers may receive a refund, travel credit, or options to change their booking. Terms are determined by the airline and are as follows:
Refunds are based on eligible ticket types and cancellation fees.
Non-refundable tickets may only allow changes to booking dates or destinations, with applicable fees.
Travel credits must adhere to specific conditions (see below).
Refund Eligibility Conditions
Eligibility for a refund depends on the type of ticket purchased:
Refundable Tickets: Refunds typically include deductions for fees payable to both the airline and Paylater Travel. All refunds are processed within 4–10 weeks from the request date. Customers may also opt for travel credit instead of a refund if its permitted as per airline rules.
Non-Refundable Tickets: These tickets do not allow refunds. Customers can usually change their booking for a new date or destination, subject to fare differences and service fees.
Options for Non-Refundable Tickets
If your ticket is non-refundable and you cannot use it, here are your options:
Rebook Your Ticket: Paylater Travel allows changing your ticket for a different date or destination. Rebooking incurs service fees ($75 per passenger) and any fare differences must be paid upfront.
Travel Credit Restrictions: Travel credits: - Are valid only for the same airline. - Must be used by the same passenger. - Apply only to the same or higher cabin class.
Changes must comply with these restrictions. Notify Paylater Travel of your new travel plans to proceed with rebooking.
Timeframes and Procedures for Refunds or Credits
Refunds and travel credit processing follow these general timelines:
Refund requests are processed in 4–10 weeks.
Travel credit creation begins after cancellation fees are resolved and paid.
Customers must notify Paylater Travel via email or phone to redeem credits or initiate refunds.
Associated Fees and Costs
Paylater Travel applies different service fees depending on the type of action requested:
Service fee of $75 per passenger applies for rebooking or redeeming travel credits.
Refunds may include deductions based on airline fees and Paylater Travel handling charges.
Step-by-Step Refund and Cancellation Process
To proceed with any cancellation or refund request:
Contact Paylater Travel via phone or email.
Confirm your cancellation or credit option.
If opting for a refund, understand the deductions and processing timelines.
If opting for travel credit, ensure all cancellation balances are cleared to proceed.
By understanding these processes, you can make informed decisions about how to proceed with your canceled flights or adjustments to travel plans.