How to Correct a Name on Your Booking with Paylater Travel
If you need to correct the name on your booking with Paylater Travel, here’s a detailed guide to help you understand the requirements, fees, and steps involved:
Overview of Name Correction Policies
Name corrections are subject to both Paylater Travel’s processes and the airline’s policies.
Minor corrections, such as spelling errors, are typically allowed; complete name changes are more restricted, especially on international flights.
All name correction requests require approval from the operating airline, and final confirmation is determined by them. Processing times may take up to 7 days.
Documentation Requirements
The documentation needed depends on the type of name change:
Standard Name Corrections
A clear copy of the passenger’s passport or other government-issued photo identification (for domestic flights without a passport).
Name Changes Due to Marriage
A copy of the passport.
A copy of the marriage certificate.
Maiden Name Corrections
A copy of the passport.
A copy of the birth certificate.
Special Notes for Domestic Flights
For flights within Australia, alternative forms of ID may be accepted if you do not have a passport.
Fees and Processing Times
The airline may charge additional fees based on their own policies and ticket type. Processing time typically takes up to 7 days, but urgent corrections may require contacting the airline directly if your flight is within 24–48 hours.
Steps to Initiate a Name Correction
Contact Paylater Travel through the messaging feature on their website (found at the bottom right corner).
Select the options: ‘Something Else’ → ‘Name Change/Correction.’
Provide the exact details of the correction needed.
Submit required documentation as outlined above (e.g., passport, marriage certificate). Ensure that all files are clear, legible, and in PDF format.
Pay applicable fees as advised by Paylater Travel.
Wait for confirmation from both Paylater Travel and the airline.
For urgent issues (e.g., travel within 24–48 hours), it’s advisable to contact the airline directly.
Special Considerations
Multiple Bookings: If you need corrections on more than one booking, prepare a list of all the relevant booking IDs. The support team will guide you through the process.
Document Handling Policies: Any documents you submit will be handled with confidentiality and securely discarded after use.
Fees Charged by Airlines: Separate from Paylater Travel’s fees, airlines may charge for corrections or rebooking. Be sure to consult the airline’s policies.
Limitations
Many airlines only allow minor corrections such as fixing spelling errors. Full name changes might require canceling the original booking and creating a new one with correct passenger information.
Corrections closer to the date of travel may be challenging to process, so it’s recommended to address these issues as soon as possible.
Related Topics
Following these steps ensures that your name correction request is processed smoothly, keeping your travel plans on track.