Mistakes happen, and most of them are fixable. The single biggest factor is how quickly you tell us.
Reply to this conversation with your PLT booking reference and what's wrong. PayLater Travel holds your booking with the airline, so we make the correction for you — please don't contact the airline yourself, as they'll refer you back to us and you'll lose time.
If you tell us the same day you booked
This is the best case. PayLater Travel provides a cooling-off period on the same calendar day you book, and in most cases we can cancel or amend with little or no penalty, and refund your deposit.
This window is short and it matters — contact us immediately, don't wait. Some low-cost carriers don't permit any change after booking, in which case we may be able to move you to new dates instead of cancelling. We'll tell you which applies to your fare.
If you tell us after the day you booked
Your options now depend on your airline's fare rules. We'll check those for you and come back with your options in writing — you don't need to work them out from your confirmation email.
Where a change is possible, two costs may apply, and we'll quote both before anything is actioned:
Airline fee — set by the airline, based on your ticket type
Fare difference — the price gap between your original and new flight
PayLater Travel charges no service fee of its own.