How can I request a payment extension?

If you're going to have trouble making a payment, tell us before it's due — extensions are easier to arrange in advance than after a payment fails.

To submit a request:

You'll get an instant notification telling you whether the request is approved or needs manual review.
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⚠️ An extension applies to all instalments — missed, due and upcoming. You don't need to submit a separate request for each one.
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Just message us instead. Send your booking reference and the date you can pay by, and we'll review.
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An extension moves a payment. If your situation is bigger than that — you've lost work, had a bereavement, or you're not sure when you'll be able to resume — tell us what's going on rather than just requesting an extension.

There may be more than one option available depending on your circumstances, and we'd rather talk it through with you than have you miss payments while trying to manage it alone. The earlier you contact us, the more we can do.
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If you've missed instalments and want to bring your booking back up to date, log in and pay the outstanding instalments, or message us and we'll help you work out the fastest way to clear it.
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If a scheduled payment is missed and you haven't arranged anything with us, your booking may be cancelled, standard cancellation rules and fees apply, and you won't be able to travel. This is avoidable. Contact us before the payment date, or as soon as you realise there's a problem.
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No. PayLater Travel doesn't charge late fees, so you can focus on sorting your situation out without added costs.
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Not if you've arranged an extension and pay on the new agreed date. Your booking stays secure as long as the rescheduled payment is completed — remember to log in and complete it manually on the day.