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Flight Inclusions
What is included in my flight?
The inclusions of your flight vary depending on the fare you select. Each fare has different inclusions, and we make them clear before you book. When ...
Is my flight refundable?
Whether your flight can be refunded depends on the fare you bought and the airline's rules. As your booking agent, we have to work within those air...
How much baggage is included?
Your baggage allowance depends on the airline and the fare you booked. We show it in two places: When you select a flight in search - the inclusions ...
Can I select my seats?
When you book with PayLater Travel, passengers listed on the same booking are typically recognised by airlines as traveling together. As a result, air...
Is travel insurance included in my flight?
Travel insurance is not included in your booking with PayLater Travel. We do not sell travel insurance directly on our website. We strongly recommend ...
Booking Management
What happens if the airline changes or cancels my flight?
If the airline changes or cancels your flight, PayLater Travel handles it with you. We hold your booking with the airline, so the change has to be act...
Can I cancel my flight?
We understand travel plans change. If you need to cancel, we're here to help. Whether a booking can be refunded depends solely on the airline's airfar...
Can I change my flight?
Whether a change can be made is decided by the airline and the conditions of your ticket, and as much as we would like to be able to, this is not some...
Can I change passenger details after booking?
Paylater Travel holds your booking with the airline, so we submit passenger detail corrections on your behalf. You cannot make this change yourself, ...
When will I receive my e-tickets?
E-tickets are emailed within 48 hours of your final payment. You can also view and download your e-tickets from your account after the 48-hour process...
How to check your flight details?
There are two ways to check your flight details: After you book, a flight summary email is sent to the address you used for the booking. If it's not i...
What if I made a mistake with my booking?
Mistakes happen, and most of them are fixable. The single biggest factor is how quickly you tell us. Reply to this conversation with your PLT booking ...
How long does it take to get a refund?
When we take care of obtaining a refund for you, from the airline, refund timeframes depend on the reason for the refund and the airline’s processi...
Can I change my flight booking to a flight operated by a different airline?
Usually not. A ticket is always issued for travel on a specific airline, and that airline's fare rules govern what can be changed. In most cases a ch...
Payment Plan Management
How and when will I be charged?
Your deposit is charged when you book. It is a separate charge from your instalments. Your first instalment comes out one week after you book. Every ...
How can I request a payment extension?
You can move a payment date yourself online, in your account. I takes about a minute. If you are going to have trouble making a payment, request an ...
How to make an early payment?
You can pay ahead of schedule at any time, and there is no fee for it. In your account: Log in to your account Select your booking Click Pay Now un...
My payment failed
Most failed payments are a card problem rather than anything to do with your booking, and most of them take a minute to fix. Your card expired or was ...