How long does it take to get a refund?

When we take care of obtaining a refund for you, from the airline, refund timeframes depend on the reason for the refund and the airline’s processing times. Paylater Travel always aims to process refunds promptly once funds are received from the relevant party.

If a booking error occurs or you wish to cancel within 24 hours (and your booking is eligable for cancellation) - Your payment needs to be refunded directly by our payment processor, refunds are typically returned to your original payment card within 5 – 10 business days.

If you’ve cancelled your flight and are entitled to a refund, Paylater Travel will process it as soon as we receive the funds from the supplier / airline.
Please note that airlines can take up to 10 weeks to process refunds. Once received, we’ll return the funds to the same card used for your payment plan.

• Bank processing times: After we issue the refund, it may take your bank an additional 3- 5 business days to post the funds to your account.

• Public holidays and weekends can also slightly extend this timeframe.
  

• If the original payment method you used for your payment plan (e.g., a debit card that expired) is no longer valid, please don't hesitate to contact us directly via email