How can I request a payment extension?

You can move a payment date yourself online, in your account. I takes about a minute.

If you are going to have trouble making a payment, request an extension before the payment is due. Moving a date in advance is straightforward and it tells us you still intend to travel. When missed payments accumulate and we don't hear from you, that narrows our options to help you.

To request an extension:

1. Log in to your account

2. Go to Manage Your Booking

3. Find the Upcoming Payment section

4. Click Request Payment Extension

Pick your new date and you will see the answer straight away. Dates we can approve are the only ones you can select, so there is nothing to wait for.
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An extension moves all payments that fall between today and the date you pick. It does not push your whole schedule back, and it does not reduce what you owe.

That means everything moved lands on your new date, together with anything already due that day. If you push out two weeks and two payments fall in that window, both come out on the new date. Choosing a shorter extension usually leaves you with a smaller amount to catch up on.
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Your plan has an end date at least two weeks before you travel. Extensions have to land before it, so dates past your plan end date, or close to your departure, cannot be selected. If none of the available dates work, message us with your booking reference and the date you can pay by, and we will look at it.

There is no single allowance. What matters is that the dates you agree to are the ones you meet. An extension date you miss is treated the same as a missed payment, so pick a date you are confident about rather than the furthest one available.

An extension tells us you still intend to travel, and we treat a booking with one on file differently from a booking that has simply gone quiet.

An extension moves a date. If your situation is bigger than that, for example you have lost work, had a bereavement, or you are not sure when you will be able to resume, tell us what is going on rather than only requesting an extension.

There is usually more than one option depending on your circumstances, and we would rather talk it through than have you miss payments while managing it alone. The earlier you contact us, the more we can do.

Your booking can be cancelled, standard cancellation rules and fees apply, and you will not be able to travel. This is avoidable. Contact us before the payment date, or as soon as you realise there is a problem.

If a scheduled payment is missed and you haven't arranged anything with us, your booking may be cancelled, standard cancellation rules and fees apply, and you won't be able to travel. This is avoidable. Contact us before the payment date, or as soon as you realise there's a problem.

No. We do not charge late fees, so you can focus on sorting your situation out without added costs.

Not if you have arranged an extension and pay on the new date. Your booking stays secure as long as that payment is completed, so log in and complete it on the day.