✅ 48-hour processing
Once your final payment is made, please allow up to 48 hours for processing. This ensures all booking details are finalised before your e-tickets are sent.
E-tickets are dispatched once daily at a set time, so if you've just made your final payment, yours will go out in the next scheduled batch.
🛑 If it's been longer than 48 hours
If your final payment was more than 48 hours ago and your e-ticket hasn't arrived,
Send us your booking reference and we'll check what's happened with the ticket.
We can see what's actually held with the airline, which isn't visible from your side.
📧 Delivery
E-tickets are sent to the email address you gave when booking.
Check your junk and spam folders in case it's been filtered.
If the email address on your booking is wrong, tell us and we'll correct it and resend.
🌍 Your account
You can also view and download your e-tickets from your account once they've been issued.
🎟 Using your e-ticket
Your e-ticket includes your airline reservation code. This is different from your PLT booking reference — the airline won't recognise the PLT number, so use the reservation code if you're looking your booking up on the airline's site.
💳 Payment
Your booking needs to be paid in full before e-tickets are issued.
If you'd like yours sooner, you can make early payments toward your balance at any time — there are no fees for early repayment. Once the booking is paid off, your e-tickets follow within 48 hours.