What can you do with your account?

Your account allows you to manage various aspects of your booking and payments. Here’s what you can do:

See the details of your booked flight(s).
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Note: If your booking is multi-city, some segments may not display correctly here — check your summary email for the full itinerary. If the two don't match, or something looks wrong on the airline's own website, tell us. That isn't a display issue and we'll check what's actually on your ticket.

Retrieve your original booking summary email, which includes flight, passenger, and payment information.
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Note: This email reflects the original booking only and does not show any changes made afterward. If your flight has changed since you booked, ask us for the current details.

Submit a request to extend your upcoming payment due date.

Make early payments to pay off your balance ahead of schedule.

When you miss a payment, it may show as "retrying" or "failed." To bring your account up to date, make a manual payment by clicking Pay Now within the retrying or failed payment schedule.
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If there's nothing showing to pay, the section is blank, or the payment won't go through, message us with your booking reference and we'll sort it out at our end. Don't keep retrying.

View your remaining outstanding balance.

Add a new payment card to use for upcoming or future payments.

Access and download your e-ticket 24–48 hours after your booking is fully paid.

Use the "Cancel Booking" option to request cancellation of your flight reservation.

​Please note: Clicking Cancel Booking does not automatically cancel your flight. It notifies our team, who will send you cancellation options and any applicable fees within 24–48 hours. To confirm, reply to that email with the option that suits you.
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