Exclusive Deals are a special kind of offer at PayLater Travel, and they work a little differently from standard bookings. These deals come with fixed group rates and are managed by a dedicated team to give you exclusive support.
Because of these differences, requests for changes or cancellations cannot be handled via chat or standard support. If you need to make a change to your Exclusive Deal booking, please email our team directly at:
exclusivedeals@paylatertravel.com.au
Make sure to include:
Your full name
Your booking reference
A clear description of what you need changed
What You Can Change
The type of change you can make for our Exclusive Deals depends on when you contact us:
Before the cancellation deadline:
Update passenger names
Correct spelling errors
Cancel your booking and only loose your deposit
After the cancellation deadline:
You can still update passenger names or fix spelling errors for a $99 fee
Cancellations and refunds are no longer available beyond this point
What Cannot Be Changed
The following changes are not permitted at any time with Exclusive Deals:
Flight route, date, or time changes
Seat or baggage allocations
These elements are locked in as part of a fixed group booking and cannot be modified.
Cancellation Deadlines for Current Deals
Please refer to the specific cancellation deadlines below for your destination:
Melbourne (MEL) to Bali (DPS): 5 November 2025
Sydney (SYD) to Bali (DPS): 8 November 2025
Brisbane (BNE) to Samoa (APW): 24 October 2025
Requests received after these dates will be subject to the post-deadline change rules and will not be eligible for cancellation or refund.