Does Paylater Travel do credit checks?

No. There is no application and no credit check, and using a payment plan does not affect your credit file.

Find your flights, secure them with a deposit, and your plan starts. Once your final payment is made we email your e-ticket within 24 to 48 hours.

We do not look at your credit. We do check that every booking is genuine, which is standard security and protects you as much as us. For almost everyone this happens in the background and you will never hear from us about it.

Sometimes we cannot confirm a booking from the information we already have. The most common reason is that the name on the card does not match anyone travelling, which is completely normal when you book for a partner, a parent or a friend.

If that happens we will email you, asking for one or more of:

• A bank statement or utility bill showing your name and billing address

• Photo ID and a short note of authorisation, if the card belongs to someone else

• Proof of the transaction

Reply as soon as you can. If we do not hear back we cannot finish the check, and the booking is cancelled and your deposit refunded.

Your documents are used for that check and nothing else. Being asked does not mean there is a problem with your booking. It means there was something we could not confirm on our own.

Occasionally we are not able to proceed. If that happens, your deposit is refunded in full to the card you paid with, normally within about 5 business days, along with any instalments already taken. You do not need to do anything for that to happen.

The most common reason is an unpaid balance from an earlier booking with us. While that balance is open we cannot take a new booking, and that is fixable. Reply to the email we send, we will send you a payment link, and once it clears your account opens back up and you can book as normal.