Airline credits and vouchers

If a flight you booked through PayLater Travel was cancelled and the airline issued a credit rather than a refund, that's an airline credit. It's different from PLT Credit, and it works differently.

PayLater Travel redeems airline credits for you. The credit is held with the airline you purchased the original ticket with, and because we are the agent who issued that ticket, only we can rebook against it. You cannot use it yourself on the airline's website, and the airline will refer you back to us if you try. It will not appear at our checkout online either.

​To use your airline credit, reply to this conversation with your original PLT booking reference and where and when you'd like to travel. Our team will confirm the credit's value and conditions with the airline and quote you the relevant costs to rebook using this credit before we book anything.
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​What we'll check for you:

• The exact value of the credit

• When it expires - validity periods vary by airline, and some run from the original booking date rather than the cancellation date

• Whether it must be used on the same airline (usually yes) and by the same passenger (usually yes)

• Whether the airline charges a reissue fee (usually yes)

• Whether a supplier reissue fee would apply (usually yes)

• Whether a fare difference applies to your new dates (usually yes)

Airline credit values often differ from what you originally paid — taxes, carrier fees and any airline penalty are handled differently by each airline.

If you're not sure whether your credit is a PLT Credit or an airline credit: if it came from a cancelled flight, it's an airline credit. If it came from a referral, promotion or as goodwill, it's PLT Credit. If you're still unsure, just ask and we'll check